Refund policy

RETURNS ARE PERMITTED IF YOUR ITEM IS DEEMED FAULTY OR THE GOODS DIFFER FROM WHAT YOU'VE ORDERED UNLESS YOU HAVE PURCHASED A SALE ITEM. PURCHASES ON SALE ITEMS ARE FINAL AND WE DO NOT GIVE REFUNDS NOR DO WE GIVE CREDIT NOTES, ONLY EXCHANGES. ORDERS MUST BE RETURNED WITHIN 14 DAYS WITH A COPY OF THE RETURN AUTHORITY (RA) FORM FROM THE DAY ON WHICH THE ITEM IS RECEIVED AND YOU WILL BE RESPONSIBLE FOR THE RETURN SHIPPING COST. ALL PURCHASES BECOME FINAL IF THE RETURN IS NOT RECEIVED WITHIN THE 14 DAY RETURN WINDOW. SMITH&DILLON MUST BE NOTIFIED IN ADVANCE OF THE RETURN. YOU WILL BE CREDITED USING PAYPAL WITHIN FIVE WORKING DAYS UPON RETURN OF THE ITEMS. ONCE WE HAVE RECEIVED YOUR RETURN WE WILL PROCESS WITHIN 5 BUSINESS DAYS. RETURN SHIPPING WILL NOT BE REFUNDED. RETURN SHIPPING MUST BE TRACKABLE TO ENSURE SAFE DELIVERY.